Welcome to The Tropi Trend Store’s FAQ section! We’ve compiled answers to the most common questions about our beach and outdoor adventure gear. If you don’t find what you’re looking for, please contact our customer happiness team at [email protected].

About Our Products

What types of products do you specialize in?
We specialize in premium beach and outdoor adventure gear including backpacks, bodyboards, chairs, swimwear, sun protection items, and activewear designed for tropical climates and outdoor activities.
Are your products suitable for professional athletes?
While our products are high-quality and performance-oriented, they’re designed for recreational beachgoers, surf enthusiasts, and outdoor adventurers rather than professional competitive athletes.
Do you offer plus sizes in swimwear and clothing?
Yes! Many of our swimsuits, rashguards, pants, and shirts come in extended sizing options. Check individual product pages for specific size charts and availability.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” or by visiting our website’s registration page. Having an account lets you track orders and save shipping information.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.

Shipping & Delivery

Where do you ship?
We ship worldwide! However, we currently cannot deliver to some Asian countries and remote areas due to logistical constraints.
What are my shipping options?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days before being handed to the carrier. Delivery times begin after dispatch.
Can I track my order?
Yes! Both shipping methods include tracking. You’ll receive a tracking number via email once your order ships.
What if I need my gear urgently for a trip?
We recommend choosing Standard Shipping and ordering at least 3 weeks before your departure date to account for processing and potential delays. During peak seasons, allow extra time.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original condition with tags attached. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect (in which case we’ll provide a prepaid label).
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. Your bank may take additional time to post the credit.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return process) and place a new order.

Contact Information

Still have questions? Our customer happiness team is here to help!

Email: [email protected]
Store Address: 4523 Cedar Lane, Boston, US 02199